Return Policy

ESR takes the return policy very seriously with the purpose of ensuring that its service and features are trustworthy and professional both for its own and for customers’ interest. We take pride in our products.

The information written in this page is related to the ESR return policy and they are valid just for customers who received their order from ESR official webshop site

This return policy covers products purchased only on the ESR webshop site and describes ESR practices with return policy.

It is possible to avail of the return policy just from the moment you have received one or more products purchased from ESR webshop site

It is not possible to avail of the return policy just during the period from submission of the order to the shipment. Therefore, before submitting your order, please make sure that your order is correct.

Any return or exchange that does not meet mentioned criteria will not be eligible, the decision on the matter will be at the discretion of ESR.

By buying one or more products on ESR webshop site you acknowledge and agree that you accept the practices and policies outlined in this return policy.

If you cannot find what you are looking for, please do not hesitate to contact us via mail, and we will get back to you soon as possible.

You need to send an email to us at with following information and we will get back to you as soon as possible:

  • Fist name.
  • Last name.
  • Email address.
  • Phone number.
  • Proof of purchase (invoice).
  • Reason or cause of the return.
  • Product and related matter in hand.


  • Not 100% satisfied with your recent purchase? We are happy to accept returns and refunds on items that are in original condition, within 14 days of receiving your order.
  • If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
  • Any product you return must be in the same condition you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Products that show signs of excessive age, abuse, or improper handling may be rejected.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • If the goods are damaged when delivered you can send them back to us and get a full refund or the same product.
  • If you would like to change your item for a different color or size, please return your unwanted item and place a new order.
  • If your refund is accepted, we will refund the price you paid for your product back to your original payment method.
  • We are not responsible for any items that are returned to us by mistake.
  • Returns usually take 14 days to be received and processed. When your return has been processed, a refund will be issued to your original payment method, this could take up to 5 work days.  We will keep in touch with you along the way and send you an email once it is all done.


Once your return is received and inspected,  we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically  be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted
  • If you have done all of this and you still have not received your refund yet, please contact us at


Keep the original packing of the product and make sure that the product is unused and in the same condition that you received it in original shape, undamaged, unscratched etc. Than pack it together with paper receipts or invoice in the shipping envelope or box.

If the product is damaged or defect, please take a photos and send it as soon as possible to .


We follow a simple rule: only items from the same order can be returned together in one package. By following this, your return will be processed more easily and you will receive your refund in time.


You can return sales items as long as  the item is in its original condition.


No, gift cards can not be exchanged or exchanged for cash or returned.

Change or review of return policy

ESR reserves the right to modify this return policy at any time, so please review it frequently. If ESR makes changes to this return policy, we will post the revised return policy here. If you want to stay updated with return policy changes or review, please sign up for receiving the newsletter and you will receive a message to notice that something in ESR return policy has been changed.

Customer service policy

ESR Return policy is affected by the ESR Customer service policy. Please visit the dedicated section: ESR Customer service policy.

Payment policy

ESR Return policy is affected by the ESR Payment policy. Please visit the dedicated section: ESR Payment policy.

Privacy policy

ESR Return policy is exposed to the ESR Privacy policy. Please visit the dedicated section: ESR Privacy policy.

Shipping policy

ESR Return policy is affected by the ESR Shipping policy. Please visit the dedicated section: ESR Shipping policy.


If you want to read the most frequent answer and question related to the ESR webshop please visit the dedicated section: ESR – FAQ .

By visiting ESR webshop site at you acknowledge and agree that you accept the practices and policies outlined in return policy.

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